Carol I had posted here that twice in Boston I'd purchased the more speed and watched other people pass us in TSA lines. When I complained I was told by TSA not JB that JB pays for an agent to be dedicated to their expedite people and sometimes it goes slower and you're better off not having it because you then have a choice of many agents. So I don't buy it anymore.

When I complained to JB and let them know what TSA had said they quickly refunded my money no questions asked. So the one agent thing must be true.

I think when a trip goes bad it's bad all over. We just arrived JB and it was flawless. I too had booked in July and "got the glitch" but when I called JB not only was all corrected but I asked if it was possible since my seats had fallen out of the system, could I change to the earlier flight with no charge. The rep was very receptive without checking with a supervisor.

Flight down arrived 11:45 instead of 12:12 all went smoothly. But now I worry about the return.