Probably the problem is you went through Hertz.com and not direct with HertzSXM as Hertz SXM is privatly owned and operated by a local and just using the Hertz name. Hertz.com was probably not aware of the actual vehicles HertzSXM has in invertory. Doesn't matter to me as I have always been sattisfied with them and will continue to use them but one has to do what they feel comfortable with.