We were scheduled out of Miami for 9/17 to SXM and to return on 9/24 - called on Friday 9/8 and immediately was refunded the entire roundtrip for two and refunded for the upgraded seats. Entire trip refunded back on to our credit card. Now I am working with the Villa owners to refund our week in Orient Bay. We really want to go to help out but we realize it will be 6 to 9 months before that is a possibility in our opinions.