Actually...someone else just told me in a
PM that AA told them the same thing...

I imagine they are being swamped with requests...

I am confident at this point that our refund is because of my husbands Exec Plat status...and the fact that he is gold for life.

I am really sorry everyone that you are having issues...if it were left up to me you would all get your refunds...

but like i said earlier...there have been times that we have also been penalized.

Earlier this year we went to Nola and there was terrible flooding coming back home...so we left early...we were penalized for changing our flights...even though it was weather related...and in this case we paid for the tickets.