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Cathyg said:
Yes we used ff miles...My husband is executive platinum ... perhaps that's why he was treated so nicely...


there's your answer right there...Executive Platinum members are always excluded from having to pay these fees regarding award travel changes/cancellations....nothing to do with the hurricane or anyone being nice, it's just one of the perks of that level

from AA site: The award reinstatement fee will be waived for Executive Platinum members using miles from their account

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