Yes we used ff miles

And perhaps that was also a difference... I will tell you we have cancelled flights before that we did indeed have to pay a penalty for. Or flights we have changed that we had to pay a penalty for.

But I will tell you we had tickets that we paid for to Charleston last year and a hurricane was coming and we cancelled those flights no penalty.

I think pat is right.. I think it often depends on the representative you talk to at the airline.

My husband is executive platinum ... perhaps that's why he was treated so nicely... I don't know..

But I cannot imagine a refund of some kind for changing or cancelling a flight to complete devastation...