You are absolutely right Eric. We have known Bruno personally for many years and always celebrated our Anniversary dinners with Bruno at Le Cottage. I don't ever remember a complaint from that establishment! If Bruno had been personally made aware of the problems experienced, they would have been resolved immediately. It is always so unfair to complain on a public forum before the business owner has had an opportunity to make things right. Hopefully the unsatisfied customers will come to join the many of us who know Bruno's business ethics and realize that he always strives for the best in any business he operates.