I did actually speak with a very pleasant CSR but while she knew and fully understood what I was saying, she spoke to a supervisor who said it couldn’t be done that way under the actual circumstances of the government being the one who cancelled ALL flights. But if I could give her a record locator of someone who actually got a full refund directly TO THEIR CREDIT CARD as opposed to the travel bank, then everyone should be treated the same way.

I think this is probably a wasted effort on my part but I’m home and bored and have plenty of time to spend so why not? And perhaps others will benefit from my efforts, too.

Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."