It's no secret I've never been a huge fan of JB and here we go again.

A few weeks ago I took advantage of some very good pricing on JB and in an attempt to use up miles and travel bank dollars I booked my November travel. to SXM. Typically, if forced into using JB we would fly out of JFK but having noticed a JB n/s flight from EWR, we booked it round trip. We were aware of their habit of routinely cancelling the Tues., Wed., and Thursday flights so I deliberately booked the Friday round trip which is usually a safe bet to avoid cancellation.
Saturday, in checking my reservations as I routinely do, I discovered JB does not list the flight we're booked and confirmed on.

When you attempt to search for it, our flights come up as non-existent yet when I check our reservations it does NOT show any changes. I'm relatively certain it's not a matter of it being totally booked and taken out of the scheduling but I don't know where to go to clarify.

In attempting to contact JB to clarify the situation I got their recorded message of an extended wait time, which right now is 244 minutes or the suggestion I should contact them on line and handle the issue that way. This extended wait time thing has been going on for weeks now, although about two weeks ago I did manage to get through to book another trip with only a ten minute wait time. I definitely do NOT feel comfortable trying to resolve this issue via computer messaging.

I'm once again feeling extremely unhappy with JB at this moment. Any thoughts or suggestions.......