JB usually doesn't disappoint me, but they are testing my patience and loyalty. We've always flown in and out of JFK, but I was excited to learn that they started flights from/to EWR, so I booked those since it's much closer to home and saves us big $ on the car service. Seems like they are still tweaking those flights. I hope that our flight back into EWR holds but I'm going to keep checking. As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!