Pat--I don't have any particular words of wisdom for you, other than when the recording says it's that long a wait time, do you have the option to have them call you back when it's your turn? When I called AA recently, I called once and the recording said it was going to be an hour and they could call me back in a hour. I wasn't going to be available in an hour, so hung up. A couple minutes later I changed my mind and decided I would risk it, and decided to call back. This time again it said an hour, but I had them call me back. AA called back in less than 5 minutes. So, if you're going to be available to take the call and you have the option to have them call you back, do that. It may not be nearly as long as they say. (OR, it might be two days! )

Don't blame you on not wanting to handle it by email. No way.