We finally received our refund via international wire transfer on December 22. At first, for several months, we just received the standard email from Club O stating that they were currently closed. I then emailed Florence directly at reservations@cluborient.com on December 8 and heard back from her on December 12 that they were finally able to begin refunding deposits. Once I gave her all the requested bank information for a wire transfer (on December 19), we received the refund directly into our bank account several days later on the 22nd. You might want to try the above email address to contact Florence directly.