Under the extreme circumstances why would anybody think they could afford or able to refund? The property like so many others was almost totally destroyed and insurance companies are jerking and everybody around. Many hotels etc are just not able to refund until insurance kicks in and then they will be lucky if the get 25% of their claim. I'm Sure these room refunds are a pittance to what they have already lost and will never recover. I would not want to be in their shoes. The headache to deal with that plus pissed of guests. Travel insurance is widely available and cheap if you don't want to take the risk.