FYI: Following Irma, on Sep 12 we contacted Club O to cancel our November reservations and asked for a refund for our deposit when they were able to do so. On Feb 4, I emailed Florence to request that a refund be issued to our credit card. On Feb 7, she responded that our credit card had been refunded the 500 euro amount, and on Feb 11 the refund showed up in our statement. So, to Florence and Club O, I want to thank you for following through with your refund policy - it was effortless on our part (which is more than I can say regarding JetBlue), and we look forward to the day we can return !