I think that is great, they are at least trying to refund ASAP. Sounds right that they don't have their credit card machines working as the office was damaged or flooded, maybe even the booking records hard to get to etc. Its not that easy on a little island to just go to the Bank and get online with new equipment which they don't even have on hand. So they have to wire the money but still I would not doubt they are limited to the money they have. In theory these room deposits are not income until used but I would bet most small properties and even some larger ones live on them day to day. No one expected anything like Irma did. Its gonna take a long time to get back to anything close to normal but it will happen.